Billing & Return Policy
Bermuda General Agency, which sometimes refers to itself as “we” or “us” in this Billing & Return Policy.
How may I pay for my order?
We accept Visa, MasterCard, Discover and American Express credit cards as well as debit cards bearing the MasterCard or Visa logo.
How does credit card payment work?
If you select credit card payment, your credit card will be charged on the day of pick up, and you'll receive an email confirming your final order total. We'll include an itemized receipt with your order.
If your credit card has expired or is otherwise invalid, we'll be unable to process your order. Please note that we reserve the right to collect funds for any fees owed to us resulting from incorrect credit card information or over-the-limit accounts.
We take every precaution to protect your credit card information. Please read our privacy policy for further information.
Why am I getting charged more than what's shown on my invoice?
If your order contains an item that is sold by the pound, then the total amount noted on the confirmation for each of these items is an estimate. The final price charged for these items is determined at the time your order is assembled. As a result, there may be a slight difference between the estimate and the final amount invoiced.
Can I change or cancel an order?
You may change, reschedule or cancel an order at any time before the order cutoff deadline indicated on the email we send to confirm your order. To avoid being charged for an order you wish to cancel, we must receive your cancellation before the deadline.
[For orders cancelled after the deadline, there is a restocking fee of 50% of the cost of perishable items in the order plus 25% of the cost of packaged goods and excluding fees.]
Please note that if you make changes to an order, the price and availability of some items may change.
May I return an item?
We are committed to providing you with high quality fresh food and packaged goods. That’s why we guarantee your satisfaction with every product, every time. If you are dissatisfied with any item in your order, please contact us right away.
Contact our Customer Service Team using the Contact Us page.
Changes in this policy
We reserve the right to modify this policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
